When a leader is “preaching to the choir” he/she is trying to convince people who are already convinced about the appropriateness of the message the leader is transmitting. Sounds like a waste of time doesn’t it?  The people the leader … Continue reading →

Now this is customer service! I bought a pair of socks on the internet the other day.  For some of you that may not be a strange occurrence, but I’m not an internet shopper – I need to feel an … Continue reading →